We want you to be happy with MyHostVault. This policy explains when we give refunds and how they work.
New hosting orders
If you are a new customer and you are not satisfied with your first hosting order, you can ask for a full refund within 7 days of the payment date. Simply open a support ticket or email support@myhostvault.com from your account email address.
Renewals
Renewal payments are not refundable once the renewed term has started. You receive renewal reminders in advance so you can decide before paying. You can turn off future renewals at any time from your dashboard.
What is not refundable
- Services terminated for breaking the Terms of Service or Acceptable Use Policy.
- Renewal payments after the renewed term has started.
- Any third-party costs that we have already paid on your behalf (we will always tell you about these before you buy).
How refunds are paid
Refunds are issued to the original payment method through our payment gateway after the gateway confirms the original payment. Depending on your bank, it can take 5 to 10 working days for the money to show in your account. We will email you when the refund has been issued.
Cancelling your service
You can cancel from your dashboard at any time. Cancellation stops future renewal invoices. Your hosting keeps running until the end of the period you have already paid for.
Questions
Email support@myhostvault.com and we will be glad to help.